At Runacres Insurance, we pride ourselves in providing Financial Advice for Insurance Products to our Clients in accordance with the Standards for the Code of Professional Conduct for Financial Advice Services for Ethical Behaviour, Conduct and Client Care. Our Financial Advice provides good outcomes for our Clients.
Your feedback is important to us, so whether you’d like to give a compliment or make a complaint, we’d love to hear from you.
For a compliment:
It’s always nice to hear a compliment firsthand, so if we’ve done a particularly great job either tell your Runacres Insurance contact directly, or send us an email on office@runacres.co.nz
For a complaint:
You can make a complaint with our Team by either calling us, using our online form or writing to us. Our Complaints Manager will review your feedback then work with you to find a solution.
Once you’ve lodged a complaint, we will:
If you feel your complaint is not resolved to your satisfaction using the Internal Complaints process, or you are unsatisfied with the response or resolution, you can contact Financial Services Complaints Ltd (FSCL).
FSCL is a dispute resolution scheme who we are a member of. This service will cost you nothing and is independent service that will help investigate or resolve the complaint. You can click on this link to find out how to make a complaint to Financial Services Complaints Limited https://fscl.org.nz/make-a-complaint/
You must contact FSCL within 3 months from the date of our final decision. If you do not contact FSCL within this time, they will be unable to assist you.
You can contact (fscl) at:
Postal Address: P.O. Box 5967, Wellington 6140 or Email: complaints@fscl.org.nz
Telephone: 0800 347 257 or +64 4 472 3725 (international)
Website: http://www.fscl.org.nz/
