Our efforts as a nation to contain Covid-19 will affect New Zealanders in different ways.

We want to reassure you that we are here to help you manage your risks so you can concentrate on looking after yourself, your loved ones and your business.

This is an unprecedented situation and we recommend you keep informed with information from reliable sources, like the government site: https://covid19.govt.nz/, which has everything you need to know about COVID-19, all in one place.

Please be assured, Runacres Insurance has robust business continuity plans in place, and we have worked to ensure we can provide continuous service to you, our clients.

Engaging with us

We have full capability to work remotely and as such to continue to deliver services to you.

No matter where you are based you can still reach us on our normal telephone lines, you will then be directed to choose whom you wish to speak to and then connect to their mobile phone. Or alternatively, all mobile numbers and email addresses are listed on our website.

When the alert level drops again and we return to the office, we will send an updated communication.

How insurance responds

We are being asked by clients if they are covered for losses linked to the virus. General insurance is unlikely to provide protection against losses linked to the Global Pandemic Covid-19. Our partners, LMI Group have put together informative papers you can reference. For more about Travel Insurance click here, for more about Business Interruption Insurance click here.

Please contact your broker for more on any other covers you have in place and are seeking clarity on.

How we can help you

Our team are here for you to discuss any questions you may have, including your current situation in light of the potential financial impact of Covid-19. We are working on solutions to offer further support and we will keep you informed of these over the coming days and week through www.runacres.co.nz. Our primary focus is to ensure all our clients remain insured and therefore protected. We will continue to ensure all policies are renewed prior to the renewal date. We will also be looking at options to support the individual needs of clients as their business environment and requirements change.

Risk Mitigation is really important and we encourage you to look at Business Continuity Plans for your business, as well as other steps you can take help limit the impact.

Practical business advice

Frank Accounting have put together some helpful tips for preserving cash in your business, as well as some guidance on the government’s business support package, which you can access here.

To ease your cashflow, we do have monthly premium payment facilities available. Contact us to use this Solution.

Working from home or remotely

If you are a business now working from home please talk to us about cyber insurance cover if you do not already have the cover in place.

Here are also some useful resources and considerations:

Laptop security: a short guide to laptop security can be accessed here. Please let us know if you’d like your broker to send through a summary of your covers for your portable equipment.

IT, Phishing emails and general security: sadly, times of crisis are seen as opportunities by criminals. Please be careful and exercise caution around any unsolicited contact made with you and your employees regarding Covid-19. When in doubt, check with the source, any legitimate organisation who is trying to contact you will understand your caution or need for verification. For more about work from home we encourage you to visit the Phew, Cyber Security Experts – website here, who have up to date information regarding free and almost free Work From Home tools available.

Sharing resources

We are a resilient country, with adaptable people and resources. By working together we believe that we will come out the other side of this situation stronger, which is why we’re looking to leverage our wider network to aid this process. Across NZbrokers we help over 140,000 clients who do amazing things every day. If you have a resource, service or product that could help people now and in the future, in your local community or nationwide (similar to the papers and links we’ve shared in this communication, or anything else), we’d love to share these across our network, just like we have done today. Email tejaln@aubgroup.co.nz now with your information or for more details.

As always, our team are here to help you, if you have any other questions, please contact us.

Stay safe, Kia Kaha

Kind regards,

David Crick
Managing Director